I have a suggestion for Amazon, UPS, FedEx, et al.: Let customers schedule a delivery or set a window. I’ve been a hostage at home all day waiting for a package. Why? Because “tracking” only tells me what happened 12 hours ago. I can expect my package “by end of day.” Seriously, that’s the best they can do in the age of computers?

At the very least, give me real tracking, not “out for delivery” (whenever). I’ll get a text message *after* delivery, but I can’t have one saying it will be here in less than an hour or more than 8?

I know many people don’t particularly care when a package comes. Ironically, I often home all day, anyway. But, when it matters, I should be able to say “deliver after 5pm” or “don’t deliver between 10am and 2pm.” That would that be great service.

Updated 8:33pm

Sigh. After 7pm, I emailed FedEx. I was surprised to hear back within minutes. They say package was never turned over to them. No comment on their own site reporting the package was In Transit.

I chatted with Pedro at Amazon Help. He said sorry, he’d refund the $3.99 I paid for one-day shipping.

I’m normally patient. I let Amazon’s promises get to me. Live and learn. Just another corporation.